Terms and Conditions

There is a 2 hour minimum charge for all removals and deliveries (excluding pre-quoted fixed prices).
After which, we charge by the half hour.  We also charge for journey time to/from properties if outside the local area. 

Any tolls or congestion charges will be added to the bill.

It is the customer's responsibility to pack items securely in strong boxes with the tops and bottoms taped and delicate items bubble wrapped, packed and labeled as fragile.  We can assemble/disassemble items but cannot be held responsible for these items.

We are extremely careful when handling, loading, moving and unloading our customer's goods, but we accept no responsibility for loss or damage to property fixtures and fittings

It is our driver’s responsibility to make sure the van is not overloaded and therefore unsafe.

We carry goods in transit insurance, but require a detailed list of any valuable items needing to be covered before the move date, with the value of items to be backed up by a receipt.  If you have home contents insurance this should cover you for house moves.

Although we can disconnect washing machines (not hard wired) we accept no liability for water damage caused by leaking connections, taps etc. 

We only accept payments in cash or cheque with a valid guarantee card.  Payments must be given to our driver after the move is completed, unless invoicing has been previously arranged.  If a booking is cancelled less than 36 hours prior to start time, we reserve the right to charge the 2 hour minimum rate quoted, unless extenuating circumstances are discussed with the company.

We cannot carry hazardous or flammable substances.

We are always punctual and reliable but we cannot always guarantee that we'll arrive at a given destination on time due to on/off road circumstances out of our control.  In these rare occurrences we will endeavor to provide an accurate ETA to keep you informed.

To use our services is deemed acceptance of these terms and conditions